Understanding Repeat Prescriptions at Stratton Docs
For patients who take regular medication, understanding how repeat prescriptions work can help to ensure that there are no gaps in treatment. The team at Stratton Docs manages a large volume of repeat prescription requests each week, and having a clear process in place helps the practice to deliver a safe and efficient service to all patients.
A repeat prescription is a prescription for medication that a patient takes on an ongoing basis. Rather than needing a new consultation each time, the patient can request a further supply of their regular medication through the practice. The clinical team reviews these requests to ensure that each prescription remains appropriate and safe.
How to Order a Repeat Prescription
There are several ways to order a repeat prescription at Stratton Docs. The preferred method is through the NHS App or the practice's online services portal, both of which allow patients to submit requests at any time of day. Patients can also hand in the tear-off slip from a previous prescription at the surgery reception or drop it into the on-site pharmacy.
For clinical safety reasons, the practice is unable to accept repeat prescription requests by telephone. This policy helps to reduce the risk of errors that can occur when medication names or dosages are communicated verbally. Patients who are unsure how to order online can speak with a member of the reception team for guidance, or visit the online services page for more information.
Processing Times
Repeat prescriptions are typically processed within two to four working days. Patients are advised to order their medication well in advance to avoid running out, ideally when they have at least one week's supply remaining. The practice cannot guarantee same-day processing of repeat prescription requests, as each request is reviewed by a clinician before being authorised.
Once processed, prescriptions are sent electronically to the patient's nominated pharmacy. For many patients at Stratton Docs, this is the independently run pharmacy located on site, making collection quick and convenient.
Medication Reviews
To ensure that repeat medications remain safe and effective, the practice carries out regular medication reviews. Patients may be invited to attend a review appointment with a GP, practice nurse or clinical pharmacist. During this appointment, the clinician will check whether each medication is still needed, discuss any side effects and consider whether any adjustments are required.
These reviews are an important part of patient safety and are required as part of the standards set by the Care Quality Commission, the independent regulator of health and social care in England. Patients who are invited for a medication review are strongly encouraged to attend, as it helps the clinical team to provide the best possible care.
Patients should also let the practice know if another healthcare provider, such as a hospital consultant, has changed their medication. This ensures that the practice record is kept up to date and that repeat prescriptions reflect the most current treatment plan.
Common Questions
Patients sometimes ask whether they can request a larger supply of medication to reduce the number of orders they need to make. In most cases, prescriptions are issued for 28 days at a time, which is standard NHS practice. This helps to minimise waste and ensures that patients are reviewed regularly. In some circumstances, a GP may agree to issue a longer supply, but this is assessed on a case-by-case basis.
Another common question relates to taking medication abroad. Patients planning to travel are advised to contact the surgery in good time to arrange an adequate supply of their medication. Depending on the destination and length of travel, additional documentation such as a letter from the GP may also be advisable.
Keeping Prescriptions Up to Date
If a patient no longer needs a particular medication, or if they have been advised to stop taking it, the practice should be informed as soon as possible. Removing unnecessary items from the repeat prescription list helps to keep records accurate and reduces the risk of medication being dispensed that is no longer required.
For the most current information about ordering prescriptions, patients are encouraged to visit the new Stratton Docs website.