Deciding Upon the Survey
During Autumn 2013 the practice asked the Patient Group and the Patient Virtual Members which areas they would like to see covered by the Practice Survey. Based on this feedback, and complaints and compliments received informally from patients, we were able to identify a survey which covered these areas and would be user friendly for all patients. The practice uses the General Practice Assessment Questionnaire as this survey covers all the areas suggested by the Patient Reference Group and has been developed by Cambridge University and Manchester University so we were confident in the methodology of the survey. This survey is used annually.