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RNIB Medicine Line

The RNIB Medicine Leaflet Line number is: 0800 198 5000.

By calling this number you can listen to and/or request patient information leaflets (PILs):

    • In large/clear print

    • In Braille

    • On audio CD


When you call the RNIB Medicine Leaflet Line, they need to find the correct PIL. They will ask for:

    • The name of the medicine

    • The medicine's product code number


The product code number is also called the licence number or marketing authorisation number. It is usually an eight or nine digit number and might have PL or EU in front of it, e.g. PL xxxxx/xxxx or EU x/xx/xxx/xxx. This number can be found in a number of places:

    • On the outer packaging of the medicine (e.g. the box)

    • Some PILs include the product licence number at the bottom of the leaflet

    • If you can find your medicine on the X-PIL website, the product licence number will be displayed at the top of the leaflet


If you are not sure what the product licence number is, don't worry. Ask a sighted person, your pharmacist, or the RNIB to help you find this information.


At any point during your call to the RNIB's Medicine Leaflet Line you can choose to speak to a person.

The RNIB Medicine Leaflet line is free to use and can be accessed 24 hours a day, 7 days a week.



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